Delivery & Returns
All our items are dispatched using a courier and can be tracked using a unique consignment number emailed to you at the time of dispatch. Standard delivery time is 5-10 working days, some products are on a next day delivery, this will be stated in the product description. Please check item details for confirmation. If shipping outside of the UK, please allow an extra 2-5 days for delivery time.
For delivery lead times, please refer to the product description as some products are built to order. Items that qualify for next working day delivery will need to be purchased before 1pm. Next working day delivery is only for UK destinations. If purchasing from abroad please allow an additional 1- 4 days for delivery. If purchasing multiple items with different lead times, we will contact you to see if you wish to wait for all items to be dispatched together or would like separate deliveries.
Once the item has been dispatched you will receive tracking details by email and sometimes a text message. For UK deliveries, your item will be delivered using DPD Local (formerly Interlink) or Tuffnells for bulky items. International orders will be delivered using FedEx.
For an accurate delivery price, please add the item to your shopping cart, from there the website will calculate a price based on your Post Code / Zip Code.
Aleternatively, you can contact us here.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
It is the customer's responsibility to return goods in good condition with all packaging intact. If goods are returned that cannot be resold as 'brand new' the buyer will only receive a partial refund.
You should expect to receive your refund within ten days of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 3 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
Any issues or problems with the order must be put in writing within 14 days of receiving the delivery.
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item
A small delay in dispatch may occur due to one of the following reasons.
- A decline or issue with payment
- The order has missed the dispatch time with our courier
- A delay with the carrier (for example road closures, weather issues).
In the unfortunate event that your parcel is delayed or has not arrived on the expected date, we advise your firstly contact the local depot of the carrier to ensure the company do not require further details for a successful delivery. Please also check that there have been no calling cards or notes left stating that a delivery has been attempted. If you have been provided with a calling card, information on what to do next will be provided by the carrier. In the event that no card has been left, please contact your local depot for further information.
Shipping & Handling
We ask that all goods are checked before being signed for. If the goods are signed for in an acceptable condition than NSP Cases are unable to make any claim for damage that may have occurred during transit.
Customs & Taxes
Some countries may charge customs, taxes or import duties. These fees are implemented by the relevant countries government and enforced by the relevant departments.
These import duties may require payment upon receipt of the items. Any charges are the responsibility of the receiver and NOT of NSP Cases.
Under no circumstances will NSP Cases modify data to avoid charges or fees.
Any further charges or fees, such as storage of admin fees incurred due to delay or failure in payment are the responsibility of the receiver and NOT NSP Cases.